Posts Tagged ‘B2B marketing’

Common Marketing Challenges of B2B Marketers – Part I

Thursday, July 8th, 2010

B2B covers a broad range of products and services, so to pick some common marketing challenges is no easy task. The challenges can vary hugely depending on whether you are selling a product or a service, but one common characteristic for all types of B2B organizations is that they don’t invest enough in marketing.

Not big budgets, budgets set for impact

Some may argue that B2B companies often have a limited number of organizations that they can sell (or market) to, so they don’t require big budgets. Versus companies that are selling to the masses, it is true B2B marketers don’t require big budgets. However, the argument here is not for creating big budgets, but for allocating budgets that are big enough to allow your organization to “out shout” the competition. To stay in the prospects mind so that, when the time comes to purchase, your firm is high on the list of potential vendors. Ideally, to be looked at as being different and better than the competition, so in any pitch or bid situation, you come from a position of strength.

In categories that have only a handful of customers that may buy from them, the marketing plan and recommended spend is going to look a lot different than for companies that have hundreds or even thousands of prospects.

What is the right amount for a marketing budget?

So how does one decide what the appropriate spending levels are? A common approach is to look at the competition and figure out what they do and how much they spend, and to make sure you invest similar amounts and do more impactful things.Another approach is to put together a detailed marketing plan. If you do not have the right resources internally, outsourcing a plan can be a great way to bring rigor to the process, and to look at the possibilities from a fresh perspective. A good marketing consultant should be able to take your experience and industry knowledge, combine that with information about your market, your prospects and techniques that have worked in similar industries, and provide you with a disciplined plan that will deliver against your objectives. B2B marketers often lack the discipline to do a plan and execute it faithfully, let alone measure the results. No wonder spending levels are low!

The wrong way to go about setting the budget is to either base it on what was spent the year before, (unless that budget was set based on the methods described above) or what you think you can afford. Unlike rent or other expenses that are necessary evils, marketing should be looked at as a “spend to get” approach. If you are strategic, your marketing spending should pay back, sometimes many times the original spend.

Be aware

Incidentally, the organizations with the fewest prospects can often have marketing budgets that are much bigger than you would think. Marketing budgets that allow for sales to take decision makers on high-end trips, play regular golf games or go out to events on a regular basis.  Don’t get caught thinking the playing field is level without getting a full perspective on the decision making process from the customer’s viewpoint.

Social Media – How to Separate Personal From Business.

Wednesday, June 30th, 2010

Last week I participated in a panel discussion on social media for SugarCRM. One of the questions that came up was ‘how do you keep business and personal separate?’ The three panelists gave various answers, the main theme being whether used for business or personal, as a salesperson or an employee,  remember that it’s there forever so be careful, professional and aware.

However, a more advanced way to help keep them separate is to go in with a plan and share it with all company participants. Give them the tools and training they need to be successful in this new arena.

Don’t Just Dive-in – Social Media is a Marketing Tool

I’m often heard to say that using a social media platform is just like any other marketing tool. Before jumping in you should figure out who your target is, where to find them (Twitter, Facebook or LinkedIn?) and what they’re looking for from a company like you. You would use this information to strategize on the best way to communicate with them and use your marketing tools effectively.

Are you using social media to raise awareness, educate about your service or industry or stay in touch with existing customers? What are they doing there? What’s their pain?

Social Media and Your Brand

Also like any other marketing tool, you’d need to hold it up to your brand and consider it in relation to everything else you use, like your website, brochures, etc. Chances are you’ve developed a look, a voice, a style, and specific marketing objectives. Though social media is often more of a personal approach, corporate brand should apply here too.

Your Social Media Marketing Plan

Your plans for social media should include:

  1. Where you should focus efforts (Twitter?)
  2. What you should do there (ie: discussions on LinkedIn)
  3. What you should talk about, your angle
  4. How it fits in with other efforts
  5. What are the objectives and guidelines for our participants (ie: no personal political comments)

With this basic plan in place it will be much easier to keep business separate from personal.

Educate Your Team

Just as you provide brochures and help prepare presentations, give your people the guidance they need to represent your company using social media. Remember that if you’re asking your professionals to be active like blogging, they may not be aware of brand guidelines at all and need briefing. It doesn’t hurt to do a little awareness education with other employees as well so they know what you’re doing and a little guidance as to what you’d prefer they did or didn’t do with their personal accounts. You can’t control their personal accounts but it doesn’t hurt to say ‘because our message is ____, we’d prefer if you didn’t mention ____.’

How to Ask for Feedback

Monday, June 14th, 2010

At lunch today, my favourite writer told me a story about a client of ours whom she worked with while I was on vacation. She’s writing his brochure. After initial direction was approved, then a couple of back-and-forths between them, he took the draft to his advisory board for feedback. He got so many and such varied responses his head was spinning and couldn’t sleep that night.

We encourage clients to run their creative by an advisory board or, even better, ideal clients at exactly the stage our client did. However, if you simply say “what do you think,” the question is too open-ended. Here are some tips on how to get the most useful input.

This applies to anything from logos, to web design to any kind of content.

Give Them Some Background

Tell them who the audience is, how it will be used and what you were trying to achieve. For example, it’s going to a specific audience like financial controllers in large corporations (very different than the head of HR at a smaller company). It will be handed out at a tradeshow and you’re hoping to get meetings out of it. Also, tell them what specific result you are after, if applicable, like getting them to call directly versus sign-up through your website.

It helps to give a bit of background on your discussions with the creative team involved as well, like what led to the format or approach taken This may eliminate a lot of questions that can have you second-guessing yourself. Like ‘why didn’t you just do a tri-fold brochure’? You could pre-empt it by saying ‘we discussed doing a tri-fold brochure but realized it would be inserted into large folders and we also wanted to email it so…’

Consider sharing some of the market research that was done to help put it in context, like ‘client interviews indicated what’s most important to them is ______’

Create a List of Specific Questions

What about the piece is important to you – that a certain message get across? That people take a specific action at the end? That it builds a feeling of trust and stability or makes people feel warm and fuzzy? Use this as a guideline to come up with specific questions. Like, ‘did it make you feel warm and fuzzy?’ Same goes for concerns you have – ‘or did it seem too corporate’.

Also think about what you are sure of and don’t intend to change when framing questions. If you definitely like the design but are not sure about the colour, ask them specifically ‘what do you think of the colour?’ Tell them what message you are trying to convey and ask them if they get that from the design or copy. If not what did they get from it?

Broad Questions Are Okay

‘If you had one impression from this piece what was it?’

However, you may want to have follow-up questions ready. If you want it to convey that your services are delivered quickly because of the technology you’ve developed, and they got that, you could ask something like ‘but does it make our service sound cheap because it’s so fast?’

Make the Most of Your Community

Asking for feedback from people who represent your ideal clients or peers you trust for business advice is a great idea. Just prepare for it and know you may get some conflicting input. Don’t be reluctant to ask – most people feel privileged that you value their opinion.

Social media provides additional ways to get objective, anonymous and/or professional feedback. You can ask for feedback via the major channels like Twitter and LinkedIn, but there are also great places, both free, like Get Satisfaction or User Voice and professional/paid like EntreBahn (full version coming soon)

PS. It’s a great way to get a little social media exposure too.

Then What?

The best thing to do is gather the feedback and go over it with your creative team, who should be completely open to that. We’d discuss each bit, hold it against the creative brief and objectives, decide what’s important and what’s not, and make some executive decisions.