Archive for the ‘Full Service Marketing’ Category

Design – More Important Than Ever

Monday, January 30th, 2012

As part of our tenth anniversary, we reflect on things that have changed most in the past decade. What stands out (not surprisingly) is the digital revolution and the reduced call for print design. Some may think production now belongs entirely in the technical world – it’s all coding and geekery, designers are not so needed.

There was a time when designers had to struggle to catch up and grasp what their technical counter-parts had invented, to understand what they could do or create with it. What a fun medium. It removes a lot of restraints from the physical realm of print.

It feels funny to talk like his, as if they just invented the Internet yesterday, but with the budding mobile world, opportunity for great design has exploded once again.

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Celebrating Ten Years… 
Back to Basics

Friday, January 13th, 2012

Rapport celebrates it’s tenth anniversary this March which, of course, inspires much navel-gazing. I have been thinking about what got us here. What are we best at? Look how much has changed in the last 10 years! How we can continue building on that success in this changing world? (more…)

Your Website is a Sales Tool, 
Make it Work Hard.

Tuesday, December 20th, 2011

Unlike their B2C counter-parts, many B2Bs treat their websites as an online brochure. While it should showcase all that is unique about your company and express what you have to offer, it should also be treated as a lead generating tool with a focus on conversion.

Is your website pulling its weight?

In a full service marketing approach most, tools lead to the website. When we do Marketing Map sessions, invariably the website shows up as the second last and therefore most important step in a prospect’s path to that action step you want them to take to reach a sale. Does your site prompt them to take action? (more…)

Blog Posts versus White Papers

Friday, October 7th, 2011

Should blogs replace white papers? We think not because they serve two different purposes. And, when done well, would have very different structures and content. (more…)

Who Can and Can’t Do Websites?

Friday, August 5th, 2011

I recently talked with a sailing buddy who had the idea that we were only a design company and couldn’t do websites. We’ve faced this misconception before: clients who have us do everything else, then take their website to a web development company. (more…)

Behind The Cost of Search Engine Optimization and PayPerClick

Friday, July 22nd, 2011

Many firms offer SEO and PPC advertising, either as their specialty or a value-add service (like Rapport does). Most price it the same way – an ongoing monthly cost, and it can seem high. So, clients and marketers wonder what goes into that cost.

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What Comes After The Click?

Thursday, July 7th, 2011

After PPC Landing PageYou decide to spend on a Pay Per Click campaign. Key phrases well chosen, ads artfully written for that small space. Best time of day to have the ads show up selected. You monitor, nurture and tweak as you watch the reports. (more…)

Should B2Bs Think About Mobile Websites? Part I

Thursday, April 28th, 2011

Yes, most definitely. B2C companies always seem to be ahead of B2Bs when it comes to adopting new technology. While B2B companies don’t have the same opportunities as consumer-oriented companies or retails stores do, like take advantage of geo-locating on smart phones to give special offers, there are plenty of reasons to work it into your marketing arsenal.

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Building Rapport Through Excellent Account Management

Thursday, April 21st, 2011

Client service excellence isn’t about doing what no one else can do; it’s about doing what anyone can do, but doesn’t. – Leo Bottary, Vice President, Public Affairs at Vistage International

This statement is a good summation of the attitude I have carried with me throughout my 30+ years working as a client service/account manager in print, design firm and marketing agency scenarios.

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The QR Code – A True Sign of the Digital Times

Friday, April 15th, 2011

As digital technology evolves, people are able to carry around more and more of their life and their work in smaller and smaller packages. The advent of the smart phone and its wide range of capabilities, most notably, digital photography, have  taken advertisers off in directions they would never have dreamed of even five years ago in their quest to keep their brands top-of-mind with today’s uber-mobile customer.

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