Archive for the ‘Brand Management’ Category

When to Outsource Marketing

Monday, November 21st, 2011

In the growth cycle of a firm it’s normal to start outsourcing various needs, from bookkeeping to marketing firms, when you cross a certain threshold. The decision as to when to do it usually comes down to capacity and skill. Even in larger companies, the responsibility may fall on an office manager or controller, someone without a marketing head and other important work to do. (more…)

Great Design & Communication Is All About the People

Tuesday, October 18th, 2011

One of the things that we learn very early on in the communications industry is of the existence of a trend pattern. It goes by many different names, but we call it the 80/20 Factor. In a nutshell, it states that at any given time in our industry, 80% of design and communications will not be as strategically correct or well executed as the smaller 20% of work that is truly relevant and appealing to its target audience. (more…)

Getting Your Team Onboard With Your Brand

Monday, August 29th, 2011

We hear many people express frustration that their employees, particularly their salespeople don’t utilize the brand properly. They don’t see the point; they use the Word default instead of the corporate font. They don’t like the brochures so just don’t take them, or there’s cowboys who go off and create their own brochure. It’s frustrating when you’ve put a lot of money and effort into creating the brand and materials. (more…)

Panel Discussion Recap: Driving Corporate Growth Through Your Brand

Tuesday, June 28th, 2011

We had a great seminar last Tuesday morning (June 21, 2011) with panelists Bruce Croxon, the founder of Lavalife, Joseph Pileggi, Director of Client Services at Thomson, Rogers Barristers and Solicitors, Terri Carson, Brand & Marketing Strategist, Rapport, Sandra McEwan, Vice President, Valuations Practice, PricewaterhouseCoopers LLP and moderator Faith Seekings – shown from left to right below.

They started out by sharing some of their own experiences and perspectives on branding and marketing.Driving Business Growth Through Your Brand Speakers (more…)

Don’t Be Afraid to Focus

Monday, June 20th, 2011

Finding your ideal client and marketing specifically to them.

One of the many components that goes into a good marketing strategy is defining the ideal client. There are many ways to do this. A starting point is to identify whom you consider your best clients currently – the ones you want more of – and ask yourself why they are the best. (more…)

Common Challenges of B2B Marketers – Part II

Thursday, May 5th, 2011

Defining Your Unique Difference

Common wisdom in the sophisticated world of B2C marketing is “If you build something without fully understanding what the customer wants, you are probably not going to sell as much of it as you like”.Differentiate yourself from your compeition

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Marketing: How Many Vendors Do You Really Need?

Saturday, March 26th, 2011

It’s not uncommon to go to different partners for different marketing needs. What’s the harm in that? Well… depending on the circumstances the harm can be wasted time, wasted money, wasted impact and lost opportunities. All the things a successful business does NOT want.

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Brand for Success: Using Personal Brand To Land That Great Job

Wednesday, December 22nd, 2010
First published by torontojobs.ca

The power of a brand to make the right connection with customers—lead to sales—is well documented. In fact, many successful job seekers have adopted brand principles when looking for the right job, then built on their brand to launch a successful career.

You don’t need as powerful a presence as, for example, Peter Aceto, Canada’s ING spokesperson for straightforward, easy banking; Jeanne Becker, iconic host of fashion television; or down-to-earth homeowner who loves to cook affordable gourmet, Galen Weston Jr.   Other personal brands include Bonnie Brooks (The Bay), Mitch Joel (Twist Image), Arlene Dickinson (Venture Communications) and Toronto’s own Faith Seekings (Rapport Communications & Design). Each built their business on top of their personal brand. Their success demonstrates how a company can enhance customer connection by wrapping its brand around a personality then making everything they do an extension of that brand.
When looking for a job, you’re wise to look at what makes an effective brand strategy then apply these basics to how you “sell” yourself in writing and in person.

Define your brand

Authenticity builds trust and people hire and do business with, those they trust. So take some time to define who you are and the strengths you offer that are uniquely “you”. Ask some close associates: “What do I do best? What do others say about me?” Now communicate these strengths consistently, from the resume you create, the clothes you wear, the topics you talk about, the interests you pursue.  With a clearly defined brand, you’ll come across in an interview, and on paper, as someone who is sincere and can be trusted. And you’ll continue to build your brand around what you do best.

Stay consistent

Consistency builds a brand—lose your focus and you’ll lack differentiation. Some people looking for a job put forth so many skills that they come across as someone who’ll “do anything for a buck”. The potential employer is left confused, wondering who you are and what you’re really able to offer. After you’ve landed a job, continue to be clear about what interests you most, and where you want to build your skills.

Remember, once you’ve defined your brand, keep it front and centre and you’ll continue to stand out in the crowd. Jeanne Becker was recently asked to be face and spokesperson behind the new fashion label “EDIT”. Why? The stylish, simple yet chic fashions that will last over several seasons fit Jeanne’s consistently fashionable-without-flashy style. Rapport Communications & Design, which built it’s “rapport building” brand, makes relationships the focus of it’s every activity.

Tell your story

Behind every great brand there is a great story—perhaps someone’s struggle to entertain affordably, another being frustrated by design firms that don’t listen. Don’t be shy. Understand your own story, and make that story part of your brand. As long as your story connects to your strengths, the story behind why you’ve come to define who you are is usually more compelling than a resume. I knew a woman who sold critical life insurance. After various marketing attempts she finally began to tell the story about how being left a widow inspired her to this new career path. Her story, and her ability to empathize, became part of her brand—her sales increased within the year.

Connect on an emotional level

Selling yourself doesn’t mean getting emotional, but use emotions to connect with the person you want to “sell” to. This means talking about the reasons why working with you meets a company’s needs beyond just doing the job. When preparing your resume or getting ready for an interview, think about what you—your brand—offers beyond just being qualified on paper. Use “I’ll make you feel statements”. For example, if you’re applying for an accounting position, “I’ll make you feel more organized.”; “I’ll make you more confident in the numbers.” If you want to get a job as a waitress, “I’ll make your customers feel welcome and relaxed.”

Be relevant and flexible

Good brands are well managed. That means being willing to make adjustments when needed. The same applies to your personal brand. We’re all allowed to change, especially if your situation changes. For example, you may be interviewing for a job that’s going to push you a bit out of your comfort zone. But if you believe it’s the job for you, you need to demonstrate that you can adapt while still retaining your authenticity. This might be a simple as wearing a suit, with your own flare, or offering to take some additional training if you’re lacking in a specific skill area.

You also want to show your potential employer, as well as your current employer, that you can be flexible when change is needed. This means letting them know that you’re anxious to grow, develop your potential, and learn new skills.

Cultivate your network

Brand communities help companies stay in touch with their customers and continue to create loyalty. As individuals, we also need to network in communities where we feel valued and understood. In business, such communities are critical. They keep our personal brand fresh and our ideas relevant. When we’re looking for a job, they connect us with the right resources because often it’s these people who know better than anyone else, our strengths and weaknesses. When we have a job, such communities keep us aware of what is happening in the world outside our workplace, new trends, ideas, even new opportunities, so when it’s time for a new job, we’re ready to move.

Practice brand strategy thinking (even after getting the job)

Brand strategy continually makes a company ask, “Where do we want to be in the future, what are our choices, what are the possibilities beyond today?”
Although individuals tend not to think of brand strategy, it’s probably the most important part of building and growing your personal brand. What you’re doing today may be great, but each year you need to review your goals and ask yourself, “Where do I want to be in 3 years? What is standing in my way, and what resources and strengths can help me get there?”

Being able to answer these questions and practice your own personal brand strategy will get you more than a good job—this kind of brand thinking can lead to a stellar career!

Opportunities Tech Firms Are Missing in Their Marketing

Tuesday, October 19th, 2010

Most tech firms put a lot of emphasis on their technology, and not enough or zero on the service that goes with it. Many treat service as an after-thought, as an unimportant bit of data. By doing this they’re missing out on a chance to differentiate themselves and including sales-talk that’s meaningful to the end-user.

More than a list of features.

When shopping around for managed services or custom software, it’s easy to compare features lists, but what about the support service they’ll receive once they buy? We all know when mission-critical technology goes wrong, it’s the end of the world. If you’ve developed a great system for customer support, include that in your web copy, have something that stands out from the list of technical specs.

You love the geek talk, what does your client care about?

While the IT department loves technical specs, they won’t mean much to a non-techie decision maker. They want to know what it will do for them, how it will improve their experience and how it will save them money. For example, many companies spend/waste a lot of money on software and equipment that just doesn’t get adopted because it’s not properly integrated into their situation. If your post installation service will help ease the transition into the clients’ business systems, it will resonate big-time if expressed in the marketing message.

The new marketing…

They say customer service is the new marketing. FreshBooks has made it their very culture to bend over backwards to help clients in any way they can, making them loyal and fabulous cheerleaders.

How do you add the service part to the marketing message?

You’re probably already doing it. You have processes or services in place that you take for granted, thinking it’s just there to make your job easier. Meanwhile, your clients probably really appreciate it.

  • Write out your process for delivery services and follow-up in detail – pretend you’re explaining it to a five year old.
  • Ask existing clients what they like best about your company’s delivery, then more specific questions on the service and follow-up.
  • Re-write all that in marketing-friendly, non-techie language and add it to your website.

Web Design VS Web Programming

Thursday, July 29th, 2010

Lots Of Room For Misunderstanding

The different kinds of suppliers in the website building industry have a lot of clients labouring under a serious misconception.

The misconception lies in the term ‘web design’ vs ‘web programming’. Web programming companies serve a great purpose on complex sites with their deep technical knowledge. Though some say they offer ‘design’, they usually know very little about design, branding or other forms of marketing. There is a very simple reason for this – they are web programmers. Their skill sets revolve around the mechanics of making web sites function… period. Web designers skills revolve around design, communication and brand, on and beyond the web.

In the communications business, we see this misconception time and again. A client will come to a branding company like us for a complete branding package, then for some unfathomable reason, choose a web ‘programming’ company to design their web site. These companies plod ahead, trying their best to make things fit, but rarely take the brand into consideration and consequently never get it quite right.

We know this to be true, because in the instances where this has happened to us and other firms we know, clients will call and express their regret at not having allowed us to design the site properly, or even ask us to step in and get things back on track.

Either way it’s never a good situation for the client, the integrity of their brand or their budget.

Branding & Integration

The most important thing to keep in mind about a web site is that it is an integral element of your company’s branding. And branding, as we all know is very much an organic process. It starts with the development of an Essential Message and it grows from there. It grows into corporate identity. It grows into packaging, signage and advertising. It grows into a presence on the Internet through your web site.

In order for all of this growth to be effective and give you the best possible return on investment, there must be synergy between all the elements that comprise your branding. This is why you hire a design firm with knowledge in all areas of brand awareness in the first place.

We become the shepherds of your brand. We nurture it. We are fanatical about establishing and maintaining synergy. And, when it comes to your web site, we make sure that it is designed properly in conjunction with our web programmers to make sure your site is 100% functional.

Don’t Get Us Wrong

We don’t have anything against web programmers. We work with them all the time and take their knowledge into consideration for the design process – we have our own on-site certified programmers. But the simple fact remains that most web programmers, if given the choice, would prefer not to attempt to design a web site, but would much rather work with a good design provided by a designer or design team.

When the programmer is brought into the process early their knowledge of functionality can enhance the design. They can then apply all their skills to the task of programming the web site so that it is easy to navigate, so that any content management functionality they build into the site works properly and that all the bells and whistles they add to the site ring and toot the way they are supposed to.

This is a very important part of the web site development process. But none of it really happens successfully without a creative design that has synergy with the rest of your branding.

Caveat Emptor (May The Buyer Beware)

Regardless of anything I have said here, there will always be companies out there that will claim to offer web design when what they really mean is web programming. That’s just a fact of life in the business world. All we can do is remind you that your marketing efforts and the integrity of your brand will fare better in the long run if you allow one group to shepherd it for you.