Archive for the ‘Big World Marketing’ Category

How to Set a Marketing Budget in a Mid-sized B2B Company

Thursday, February 4th, 2010

Setting a marketing budget is the best way to keep control of your marketing dollars and plan cash-flow for the upcoming year. However, it’s very common for mid-sized and even large companies not to have one at all, but it can really give your marketing lead, marketing company or graphic design firm the freedom to use it and use it wisely.

So how do you set one? This is often calculated as a percentage of revenue, but it would vary from industry to industry. Go-to-Market Strategies says that 33% of companies spend 3–5% of their annual revenue on marketing, followed by 28% spending 0-2%. That sounds about right.

Looking Back – at Marketing Budgets Past

As a B2B firm, that calculation may shock you, even at 1 or 2%. This leads to my favourite method of calculating your marketing budget – look at what you spent the last year, or three – you may be surprised. No two companies are alike, so use your own history. This would include all graphic design and web development services, copywriting, printing, electronic and print ad space, sponsorships, internal time writing blogs and the like, pens with your logo on it, domain registration and hosting, mailing services like MailChimp or Constant Contact, etc, etc. – probably more than you realize.

Plan for Marketing Budgets Going Forward

Next, decide what you intend to eliminate this year by reviewing your marketing toolbox. What worked and what didn’t work? Click here for some formulas that may help you determine ROI on past marketing efforts.

Traditional toolbox used to represent a marketing toolbox.

You need to know what your pre-sale action step is and roughly what it takes to get people there. For example, if you have X discovery meetings per week, history shows it leads to X sales. What marketing tools helped you get there?

ROI also depends on intention: like awareness versus direct sales. Remember that all companies are unique and expectations vary. We have a consulting company who spends a lot on SEO every month and is happy with one sale per year, because it’s a $60k sale.

Then, see how you can strengthen the ones that worked well or you intend to keep. See previous blog post Think of Your Marketing Tools Like a Journey to a Sale
for some tips on how to do that.

When you review all efforts this way you’ll spot some efforts you don’t intend to continue with. Even with good ROI, our most active B2B companies spend in waves as they wouldn’t be rebranding, revamping their website or doing entire new ad campaigns every year – which is where reviewing more than one year is handy. Calculate an average.

What New Tools Do You Plan to Incorporate?

Factor in what you want to add to the mix this year. Even forays into social media aren’t free, though they’re often touted as ‘free marketing’. You may not have to buy ad space but it takes man hours. What’s your strategy? Who would do it? Do you need outside help in executing or setting it up (like an editor or ghost writer for your blog). The ROI on this type of marketing is harder and slower to recognize as relationship building takes time.

Don’t hesitate to ask your design firm for rough estimates to help with budgeting – you aren’t committing to anything.

Plan for the Unexpected

Finally, build in a buffer for unexpected opportunities. Many clients decide to participate in a tradeshow or sponsor something and are surprised with an offer of ad space they need to now fill. Or, your professional association suggests you provide branded tchochkes for giveaways at a conference. Maybe you hire new people or plan to move and will need more stationery. If you set aside a little extra, it will give you the breathing room to do it well, which often means professionally.

Sidebar: Even when something is unexpected, use your Marketing Map and brand guidelines to make sure it’s not a wasted, or low ROI effort by rushing it.

How a Marketing Budget Helps Us

We often ask clients what their marketing budget is – not so we can figure out how to use all of it, but so we have a place to start from when making recommendations. With no budget, we could easily come up with a proposal way out of a client’s means that would make professional service seem completely unattainable, discouraging all sides. Meanwhile, if we know, we can make appropriate suggestions to help them reach their goals. We can also help our clients avoid surprises as our experience helps us foresee extra expenses they may not be anticipating, which would help them stay within budget.

How is Social Media Effecting Brand Value?

Wednesday, July 1st, 2009

A friend forwarded an article to me called the ‘The Trouble with Brands’ looking at why there’s a huge difference between the way consumers and financial markets valued brands. One of the reasons cited is that because of social media people are inundated with so many brands that the playing field is diluted and consumers are much harder to impress – it takes greater creativity. I can see that. It is a good article, though long, and I’m paraphrasing.

However, I think there’s more to the difference between consumer’s and financial markets’ valuing of brands due to the affects of social media.

How Has Social Media Affected Brand Value?

Social media has changed the landscape and therefore the rules of PR and Marketing so much that, as I’ve heard it phrased by folks like @mikaelsandblom and @thornley around my yacht club entering this new world “you no longer own your brand.”

I think this split in valuing is also occurring because so many people are participating in public dialogues about brands. Most of us use the internet to research before we buy and find thousands of real people’s opinions and feedback. We used to just buy into whatever we were told by advertisers. Now we have much more information available to develop our own opinions. Regarding the discrepancy – perhaps the people behind ‘financial market valuing’ aren’t paying enough attention to the public and or simply using out-moded metrics.

Use it to Your Advantage

So what can brands do to protect or heighten their value with the public? (This also applies to less widely known brands like those in the B2B market). Get out there, get to know what people are saying and what matters to them. There are many stories that show brands who are interacting with their public in an authentic way are more highly thought of and respected. As a start, this means monitoring the internet for any comments on the brand and reacting immediately, especially when there’s a problem – you are more likely to garner support by responding and being open about it. This may also mean inviting dialogue and feedback on your own website without editing out the negative ones (obscene yes, negative no). Address any negatives in the same medium.

The internet moves very fast and there are other stories about brands practically self-destructing by not responding to blog posts and tweets fast enough. Pay attention, get involved.

A lot of the large brands are right in there using Twitter, Facebook, etc to build communities. They cannot control what people say about them but they can certainly make a difference in it. If you can’t beat ‘em, join ‘em.

Develop a Strategy First

For those not up to their elbows yet, remember that all blog posts, tweets, Facebook discussions, etc. initiated by or participated in by anything with your company’s name attached is an extension of your brand just like your printed materials and websites. My advice is to clearly define your brand for all expressions, then develop a strategy specifically for how to approach social media. For example, it would be a really bad reflection on Rapport’s brand – where we’re all about relationship building – if I tweeted complaints about a client.

Top Marketing Challenges of B2Bs

Tuesday, May 19th, 2009

B2Bs Have a LOT More Competition

Think about how few soft drinks struggle for market-share compared with how many accounting firms, IT support or financial services companies compete in just one city. Differentiation for the B2B company is a daunting task. The key to success is finding out what makes the B2B really special. Trust me, your first thought is what all of your competitors say – dig deeper. Rapport helps you do the digging by getting to know our clients well enough to pull the information out of them – that’s our differentiator.

B2B also is all about developing leads. At Rapport we ask: how can we use your differentiator to develop a lead generating plan, something that makes you STAND OUT?

Applying Your Differentiator

Consider all points of contact (e.g. business card, ad, etc.) and what they’ll inspire prospects to do next (i.e. visit your web site, then join your mailing list or contact you for a consultation). Maybe your differentiator can be developed into a physical, usable marketing piece that is unique (see our portfolio sample below). Or perhaps it can be turned into an original web-based application like a calculator or a tour that makes your site immediately helpful to visitors. Check out New Toronto Group’s snazzy new web site with a “find a course” web application that shows of their own ColdFusion talent.

At Rapport, our goal is to listen, push, listen more, then dig out your differentiator. We bring in extra professional help where needed – then create marketing and branding that makes you stand out in a sea of competition.