Archive for May, 2010

Blogging for Professional Services: Make a Plan and Make it Easy

Tuesday, May 18th, 2010

Life Before Blogging

Before blogging, lawyers, accountants and consultants left the marketing work to the marketers. Yes, the management team would work with the marketing team to determine what the firm should stand for and be best at, but beyond that, there was little to do but wait for the marketing campaign to start.

Life After Blogging

Based on the need for “top 5” placement for search, suddenly, every website needs a blog to protect its rankings. And who would be better equipped to do a blog than a professional services firm? Professional services firms are full of subject matter experts that can gain interest and help clients and prospects by blogging about the things that their clients care about.

Except those same experts are often getting paid $500- $1,000 an hour (or more) to do client work. And if the marketing budget includes internal time…things can get really expensive, quickly. Or if the professionals in the firm don’t think blogging helps build business, the challenges can be even greater.

To significantly increase your chances of getting great blog content from your internal experts make it as easy as possible by using the following techniques.

Top 5 Techniques to Get Your Best Bloggers Blogging

  1. Get buy-in. There is no use even starting a blog unless your subject matter experts agree that a blog can and will help build business. A blog is one of the most easily accessible lines of communication a company has, providing exposure to people that actually care about what your experts have to say. People that could easily become future clients.
  2. Solicit help from subject matter experts that are good at writing and communication. Willingness and talent are two different things. If your experts are keen, but not very good at articulating their views, the time spent getting a decent blog post can increase exponentially. If your most expensive talent can create a blog post in 15 minutes, versus someone less adept taking several hours, go for the quick hit.
  3. Create a master plan for the year. How many blog posts should there be? How many contributors? Is there anything happening in your industry that will be big news during the course of the year? What other topics will gain interest, provide value, and help build awareness of your firm’s expertise?
  4. Make the “technical” side of blogging easy. Assign an internal proof reader (or hire an external). Provide coaching on how to do blog entries, or, if your experts are not at all technical, have someone technically oriented post the blog (or outsource). Get your support team to find appropriate pictures. If all else fails, have your expert verbalize their opinions and have someone else write them down. Don’t forget to enhance the blog for search. That too can be outsourced.
  5. Be clear about your objectives and celebrate your successes when those objectives are met. Are you trying to be one of the top 5 firms on a Google search for corporate lawyers in your market? Are you trying to gain clients through your website? Do you want your experts to be quoted in the press to build credibility? Whatever your objectives are, it is critical to keep people engaged and committed to making your corporate blog into a key source of information. That will only happen if there are goals, and you are achieving them.

What It Takes To Be Creative

Tuesday, May 11th, 2010

What does it take to be creative? To be faced with a blank page time and time again knowing that your clients business could rise or fall based on how you fill it.

In a way, it really depends on who you are. I have learned, from many years of experience, that great ideas can come from just about anywhere or anyone. And even the most ‘non-creative’ individuals on the planet will come up with at least one great idea in their lives. Because ideas are the expression of inspiration itself.

Sometimes they just fly in out of the blue, hitting you when you least expect it. At other times it can be the result of a brainstorming with other people, which, depending on the people, can be real labour or a ton of fun.

A few of the key qualities that most creative people have in common are a  natural and abiding curiosity about what motivates people and a strong interest in the popular culture: ie new products, new services and new cultural phenomena.

But the most important quality that any creative person can possess is salesmanship.

Inspiration VS Realization

While it’s true that anybody can get a great idea, not everyone is capable of actually filling that blank page and bringing their ideas to life in a way that will actually stimulate the audience to buy or, at the very least, find out more about the product or service being offered.

This process often requires a couple of people: a writer who can express the idea and make it easily understood in words and a designer or art director who can enhance that idea and make it into something that the audience will really want to eTeamwork means  fitting togethermbrace. The chemistry between the writer and the designer needs to be on the same wavelength, otherwise the creative process will end up being stilted and often times ineffectual.

In addition to being compatible with each other, the art director and the writer must also have a good feel for each other’s craft. Because while good art directors are not often good writers, they know good writing when they read it and the same holds true for writers and design.

A Relatively New Phenomenon

The art director/writer team concept in communications is actually a relatively new one and can be traced back to the beginning of the modern era of communications in the early 1960s when an art director named Helmut Krone and a writer named Bill Bernbach started working together in an equal partnership on the Volkswagen business.

Before that time, the writer was the boss and the designer was basically a tool for the writer to use. In fact they were actually called ‘wrists’. However as the development of modern communications progressed, design grew in importance, a balance between these two disciplines became both necessary and desirable.

Choosing The Right People For The Project

In our shop, there are a multitude of creative talents available for any given  project. Putting the right talent with the right project is an art in itself. Different writers have different styles: some are more comfoVariety of  Style allows for more fullfillment rtable writing speeches and presentations than advertising, brochures, web sites or TV scripts. Art directors are the same: some are extremely good at advertising, some are good at publications and others skilled in the e-market, but very few can do it all.

In order for us to maximize results for a client we make it our business to work  with a diverse range of talented and experienced creative people and from this pool, choose the creative talent that is best for the project. This in turn, can maximize the ROI because the people we choose have a greater understanding of what is required and get to the heart of the project faster and more effectively.

Is It Good To Specialize In One Area?

Again it depends on who you are. There are a number of areas such as pharmaceuticals and certain types of technology, where specialized skills can
really be a benefit. The downside of specialization is the number of conflicts of interest that you can potentially run into, which can limited your growth potential.

At Rapport, we choose to be more diverse in the kinds of businesses we work on. This may have a lot to do with the fact that we have a number of people in our sphere who are highly experienced in a wide range of communications areas and business sectors.

But more importantly it has to do with the fact that we are all true creative people and as such embrace the challenge of facing the blank page and filling it with strong, focused ideas that help our clients build their businesses.

Because as a very wise and successful advertising man named Chester Bowles once said, “It’s Only Creative, If It Sells.”

The Accidental Entrepreneur

Thursday, May 6th, 2010

The first question people most often ask me after they hear what I do is “how did you start your business?” They might be expecting an answer like; couldn’t work for other people anymore… took a huge risk… quit a cushy job and used my life savings. The truth is, I was laid-off from my last employer (now a competitor) after the dot-com bubble burst. At the time I was totally devastated and just looking for another full-time gig. A couple people suggested freelancing, and I thought they were nuts.

I showed my book to anyone who’d see me, and one day someone who liked what he saw but didn’t need help referred me to a friend of his called Neil. I called Neil, he asked me to come right away and stay the afternoon if he liked me. He liked me, I stayed, he had me back a couple more days. Then he made a proposal – if I was there and available to him (and only paid) as he needed me I could use the space and equipment for free to start my own business. I actually said no and did a short stint at a large agency, but left after only a week because I just didn’t fit there.

I went back to Neil and never looked back.

It was an awakening. I discovered a whole other side to myself. I was completely addicted to being independent and in control. It didn’t make me feel free to sleep in and work when I wanted like one might think, it made me wake up even earlier with no alarm clock. Although I really struggled financially my first year, I felt like I had more than when fully employed. May sound a little odd, but I was just happier.

It started with freelance work for Neil, then also some for a former colleague who’d started her own shop, then I got my first client. I was very lucky to have Neil’s advice and guidance early on. The value of learning from others’ experience is something I recognized and have used throughout my years in business.

Unfortunately Neil’s work started falling off and he didn’t know how to get more. We both became frustrated and spent too much time in dark booth at Betty’s (145 King St E).

The folks at Betty’s knew we were great but…

Then, I had my second awakening – no one was going to find us at Betty’s. I literally stepped out into the sunshine and looked for places to meet prospects. I discovered networking with CAWEE (member for five years and serial board member) amongst others. I even started co-hosting a networking event which I found I loved. I had no idea that I was such an extrovert and loved meeting people. I had also discovered a great new peer group, who were not only in the same boat as I, but had the same underlying drive and guts that made us entrepreneurs.

The rest is history.

As Neil’s business faded away I began getting more and more of my own clients. Networking and relationship-building was a natural for me and soon momentum took over. As far as making the leap from worker bee to running a business, I was lucky to be eased into everything. I eventually had to lease a computer, then start paying for a phone, then some internet, then some rent. Eventually Neil left and I took over the whole space. I didn’t take out any loans, write a business plan or invest in swanky office space, I just leapt and figured it out. I didn’t set out to build what I have today, but I took the opportunities I recognized, was compelled to move forward, to build. I learned as I went. Life had thrown me a detour and I found something even better.

Stay tuned for lesson 1: Hiring.

BTW, Neil is doing much better, is much happier now running the studio at a large organization.